The Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Orders placed on metalfilterinc.com have varying lead times. Please contact us directly to find out current lead times for specific filters.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method Estimated delivery time. Note that ground transit times are estimated and not approximate.
- All domestic orders are shipped using best method. our shipping department will determine the quickest method to get your filters to you.
- If applicable a shipping account can be used (Fed Ex or UPS). Please enter the shipping account number in the "Notes" section at checkout. Please ensure the postal zip code associated with the account is correct.
Delivery delays can occasionally occur. Shipping times are estimated and not guaranteed. All orders with a valid email address are provided estimated ship dates.
Metalfilterinc.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
Most orders placed on metalfilterinc.com are custom and made to order. Products are scheduled for production and rolled off the line, if you require tracking information after the estimated ship date please reach out to us and we will provide it to you verbally. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Metalfilterinc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you receive a damaged package, please contact us within 24 hours. We will collect the needed photos and information to file a claim. Replacements will be issued; we do not provide a refund for damaged filters.
Please save all packaging materials and damaged goods for up to 10 business days after reporting the damages. In some cases, the package will need to be taken to your local post office or UPS location for inspection.
International Shipping Policy
Metalfilterinc does ship internationally. International orders must be called in at 440-499-7841. A shipping quote based on current pricing will be provided. All pricing seen is in USD.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Other Shipping Charges
Some items on the website will have an ‘oversized” shipping charge of $39.99. This is for larger items, this pricing is subject to change. If there are any questions about this charge, please contact us.