RETURN POLICY / INSTRUCTIONS
ALL RETURNS MUSTS BE SHIPPED NO LATER THAN 30 DAYS LATER THAN THE ORIGINAL PURCHASE DATE
All standard items can be returned in new and resellable condition. Customer is responsible for the return shipping. Upon receipt of the filters they will be inspected for damages in the event there are any damages photo documentation will be sent to the customer and the credit for the damaged unit will be withheld. There will be a 15% re-stocking fee for all returned products, this fee can be waived if the customer is re-ordering a different size. Custom filters are made to order and are non-refundable. All returns must be authorized by Air Filter Factory, any unauthorized return will be refused. To return please include original packing slip and circle the item(s) that you are returning. For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid, we do not accept COD deliveries. All returns are processed in 2-4 business days from date of delivery.
Return Packages to:
AIR FILTER FACTORY
RETURNS DEPARTMENT
13616 State Rt 113
Wakeman, Ohio 44889
DAMAGED ITEMS